Definitions

"Cloud Account" means a Microsoft Azure subscription. It is a billing and management container for cloud resources. 

"Cloud Management Portal" means the online IT Service Management portal for Customer to raise Incidents and Service Requests, view Service reporting and access Service documentation.

"Cloud Platform" means the Microsoft Azure cloud platform.

"Cloud Provider" means Microsoft.

"Cloud Provider Spend Anomaly Controls" means the Microsoft Azure Spend and Fraud API.

"Cloud Provider Support" means Microsoft Premier Support for Partners.

"Cloud Service" means a First-Party Microsoft Azure Platform Service. It is a cloud computing service that is directly developed, owned, and operated by Microsoft as part of its Azure cloud platform.

"Cost Optimization Feature" means the Cost Optimization Dashboard within SoftwareOne’s Client Portal.

“Incident” means an unplanned disruption or degradation of a Cloud Service.

"Service Request" means:

(a) a request for information related to how-to scenarios and other general requests for information about the Cloud Platform, limited to where there is publicly available information provided by the Cloud Provider, or

(b) a request to change the configuration of the Cloud Managed Service, limited to the configuration options defined in the Operations Definition.

"Spend Management and Cost Optimization Platform" means SoftwareOne’s Client Portal.

"Spend Management Feature" means the Spend Management Dashboard within SoftwareOne’s Client Portal.