Azure Essentials Tickets

Azure Essentials customer can raise Incidents or Requests trough the Services Portal

Raise a Billing ticket when you have any questions about your Azure invoice from SoftwareOne. These ticket will be managed into our billing team by our Service Desk.

Raise an Incident when you experience unexpected events in the your Azure environments, or when you need help troubleshooting.

Raise an request when you want SoftwareOne to do something for you, or on your behalf.

Billing

Raise a Billing Ticket if you have any queries about your SoftwareOne Azure bill

Incidents

Azure Essentials customers can raise support requests for any issues that don’t align with Microsoft’s Azure documentation, for example not being able to build or access a built resource.

SoftwareOne’s trained engineers will help troubleshoot the issue and will escalate to Microsoft, and manage that case on our behalf, if it cannot be fixed, is not a documented scenario or if there are no relevant open Azure outage notifications.

If you have unexpected spend in your environment, you can also contact us and log a ‘Spend Anomaly’ ticket.

To raise an Incident, go to the Services Portal, select Tickets and choose Incident.

Select your Sub Categories and provide a description and how engineer will be in touch.

Requests

Azure Essentials custoemrs can raise the following Requests:

Azure Spend Anomaly

If you have an unexpected Spend in your Azure environment

Contract Management

With any concerns on your Azure Essentials Contract including renewals

Subscription Management

We recommend you use our Marketplace platform to manage your Subscription, but if you need help let us know

Request for Information

If you have any other question on your Azure Essentials Services, you can let us know here.